Frequently Asked Questions
How do I place an order?
- If you are providing shipping labels, simply send the amount for the item(s) you are ordering
- If you would like us to provide shipping, send the amount for the item(s) you are ordering + shipping (see below for shipping rates)
Does each order go out in a box?
All drop ship orders are put in a generic, black jewelry box.
Do you have a minimum order?
We do not have any minimum orders.
Will you notify me if an item is out of stock?
If you are using our inventory feed file, stock out issues should be rare, as we update inventory every 15 minutes, but on occasion there may be stock outs for your order. If that happens, we will notify you as soon as possible.
Items listed on Shopify are in-stock and will be hidden if it goes out of stock.
How do I open an account?
Please sign up through our site. You will be asked for information about your company. Once we receive your information please give us 3-5 days to review and approve your account.
Can I register and open an account if I am located outside the United States?
At this time, we only support sellers in the US, but please share your details with us so that when we do offer drop-ship for overseas customers, we can follow up.
Do I need a Federal Tax ID/EIN or social security number to sell your products?
Yes, you must provide a valid Federal Tax ID/EIN number or social security at the time you register if you’re registering from the United States. We require this as we are required to by the Dodd Frank Act.
What is a "Federal Tax ID" or "EIN"?
An Employer Identification Number (EIN) is also known as a Federal Tax Identification Number, and is used to identify a business entity.
How do I get a "Federal Tax ID" or "EIN"?
You may apply for a "Federal Tax ID" or "EIN in various ways, and now you may apply online. This is a free service offered by the Internal Revenue Service. You can visit http://www.irs.gov/businesses/small/article/0,,id=97860,00.html
How do you store and process my information? Is it secure?
Your information is always kept strictly confidential and fully secure. We will never sell any information.
Do you have any account setup fees?
We do not have any account setup fees. This is subject to change.
Which payment method do you accept?
Currently we only accept payments through Shopify payments, credit card, and paypal.
When I enter my payment information, is it secure?
At Infinite Jewels, we only work with top-tier payment processors, so that your payment information is never stored with us and is only securely held by 3rd party payment processors.
How long does it take to ship orders?
All of our non-ring lines are in stock and ship within 1-2 business days. Our rings ship within 1-4 days depending on the item as we stock some sizes, whereas others need to be resized. If you need an item in a rush, give us a call and we’ll try to assist you. Please note the day you place the order does not count as the first business day. For example, if you place an order on Monday, we will ship your order on Tuesday or Wednesday depending on if the product has 1-2 business day shipping. If you order on Friday, we will ship on Monday or Tuesday depending on if the product has 1-2 business day shipping. We are closed on weekends.
How much does shipping cost?
If you are unable to provide shipping labels, we can generate shipping labels for you.
Shipping options are as follows: Ground Shipping $10, 2nd Day: $20 (signature included); Overnight: $60 (signature included). We do NOT insure orders, and you are responsible for providing correct address information.
How do I track my order?
We will send you the tracking number when your order ships.
Which carrier does your company use to ship?
We use USPS, UPS, and FedEx.
Can I place an order if I am outside USA?
We offer international dropshipping services, enabling you to expand your business globally. To make this process as smooth as possible, please be aware of the following responsibilities:
Export Documentation: As the merchant, you are responsible for providing all necessary export-related paperwork, including any required shipping labels.
Importer of Record: You must also be named as the official importer of record for all international shipments.
Tariffs and Fees: It's important to note that you or your customer will be responsible for covering any applicable tariffs and fees associated with international orders. These fees may vary depending on the destination country.
Should you have any further inquiries or require assistance with international shipping, please feel free to reach out to our customer support team. We're here to assist you in navigating the international shipping process seamlessly.
Are the prices on the feed what I pay? What is the suggested retail selling price?
Yes, the dropship price on our catalog and on the site is the price you will pay us. The suggested retail selling is 3 to 5 times the wholesale price, but we do not place any MSRP or MAP restrictions.
Do I need to pay taxes?
No. Since we only sell business to business and require a tax resale number, you are not required to pay tax.
Do you provide certificates for your diamond products?
Some of our items already come with certificates, and will be marked as such. Certificates can be requested for certain items as well and a fee assessed for that. Please reach out to us for any specific requests.
Do your prices change daily?
Prices do change with market fluctuations. All prices on the site are reflective of current prices. Pricing will be kept up-to-date on our feed file.
How often do you change your collection?
We try and keep our collection fresh and current and therefore keep adding new products periodically. We average approx 25-50 new skus a month.
Are your diamond weights exact?
Under FTC regulations, all jewelry manufacturers must disclose their total weight ranges. Infinite Jewels complies with all relevant FTC regulations:
- 1/10ct: .09ct to .12ct
- 1/8ct: .11ct to .14ct
- 1/6ct: .14ct to .17ct
- 1/5ct: .17ct to .22ct
- 1/4ct: .22ct to .27ct
- 1/3ct: .28ct to .35ct
- 3/8ct: .36ct to .41ct
- 1/2ct: .45ct to .55ct
- 2/3ct: .61ct to .68ct
- 1ct: .94ct to 04ct
- 1 1/2ct: 42ct to 1.55ct
- 2ct: 1.90ct to 2.05ct
- 3ct: 2.90ct to 3.05ct
- 4ct: 3.90ct to 4.05ct
- 5ct: 4.90ct to 5.05ct
- 6ct: 90ct to 6.05ct.
What happens if an item is out of stock?
We do try to keep every item in our lines in stock all the time however at times items do go out of stock. In the event an item is out of stock we will let you know within 1 business day after your order has been placed and if you want to substitute the item with another you can let us know. If not, we'll continue with your order minus the out-of-stock item. Most out of stock items come back in stock within 2-4 weeks.
What is your stance on Conflict Diamonds?
Infinite Jewels is dedicated to providing high quality diamonds to our resellers taking into account ethical values. We too share the public's concern regarding conflict diamonds. Here at Infinite Jewels we purchase our diamonds only through respected, legitimate channels. Infinite Jewels will continue to be a proud supporter of the Kimberley Process which works to uphold legitimacy in the diamond trade and stops the trade of conflict diamonds.
Are all your items stamped?
Yes, all of our products are stamped with the corresponding metal and manufacturers’ logo.
Do you offer any warranty on your jewelry?
We do not offer any warranties outside of the 30-day return period.
Are your products stamped with the correct metal stamp?
Yes, all of our sterling silver, gold, and platinum items have stamps.
Do I need to buy any products before I sell them?
No. That's the beauty of our drop shipping program. Once you sell the item at that point you can place the order for direct shipment from us to your customer.
Why should I choose Infinite Jewels as my drop shipper partner?
Because we are a true jewelry drop shipper. Our product catalog is vast and logistics are cutting edge. We strive to have the best value products available and with the goal of getting them to any customer ASAP. We have over 30 years of fine jewelry experience and almost a decade of e-commerce experience.
What product lines does Infinite Jewels offer for drop shipping?
We offer a wide selection of diamond, gemstone, gold and silver products. This includes natural diamond, lab grown diamond, natural gemstone, and synthetic gemstones.
What are the costs to join the drop ship program?
Currently, we do not have any costs to join our program
In what format do you give the information about your product under the drop ship program?
We currently offer our products via CSV feed file.
If I sign up for the drop ship program, do you offer product title and descriptions?
Yes, we provide title and descriptions.
Under the drop ship program do you provide images of the products?
Yes, we provide you images under the drop ship program.
Do you provide product details?
We strive to provide the most complete and accurate product details. Our listings come with over 40 attributes to make sure you have everything you need to sell the products.
Can I upload my own shipping and/or packing label to be used on a drop ship order?
Yes. Should you choose to use your own prepaid shipping label and/or packing slip, please attach it during checkout. Otherwise, we will provide a generic, unbranded packing slip without pricing information.
Do you allow us to provide our own jewelry boxes?
Yes, if you ship more than 30 orders a month, we can extend this service to you free of charge. You will just need to ship us your boxes and we will use them for your orders.
Can I upload my own invoice/packing slip to be included in my drop ship order?
Yes, you can upload an invoice/packing slip when placing a drop ship order which we will include in your drop ship order. If no invoice/packing slip is uploaded, we will only send the merchandise and no invoice/packing slip with the order.
What is your fulfillment rate?
Our fulfillment rate is over 95%. At times we do go out of stock on some items but we make our best effort to refill out of stock items as quick as we can, often within 2-3 weeks.
Can I drop ship to a PO box?
Yes, please select the USPS option. UPS does not allow shipping to PO boxes.
What kind of jewelry box(es) do you provide?
All drop ship orders are put in generic jewelry packaging.
Is there any drop ship fee that is added onto the wholesale cost of the item?
No. We do not charge any per item charge to do a drop ship order other than the monthly drop ship program fee.
Who owns the customer if you drop ship an order for us?
Customer will always be owned by you the merchant. We will never contact your customer. Your customers will never know we exist. You will be responsible for all customer service to your customer.
After opening an account with you, how long do we have to wait before we can start selling?
You can start selling immediately.
Do you have handling or packaging fees?
This is all incorporated into our shipping charge if you choose to select one of our shipping choices. You can also choose to upload your own shipping label.
How long do I have to wait for a reply when emailing your customer support at firstname.lastname@example.org?
We try and reply to all our emails as quick as possible, usually no more than 1-2 business days after we receive it. Please note we are not open on weekends. For example, if you email us on Friday, you will get a reply no later than Tuesday. If you email us on Monday, you will get a reply no later than Wednesday.
What happens when my customer wants to return an item?
Since your customer do not know we exist, they will have to return the order back to you. If you choose to return it back to us, follow our return policy.
What is your minimum order?
We do not have a minimum order quantity.
Do you drop ship to international customers and who would be responsible for duty and taxes?
Currently we do not support international customers and shipping.
Do you put our company name on the shipping label?
This is also called blind drop ship. Yes, we will put your company name and address on all domestic shipping labels as the return address. We get the return address from the billing information you provide on the order. Your customers will never know we exist. Additionally, you can also provide us with your prepaid shipping label.
When a customer complains about an order because the item didn't arrive, claims was not as advertised or was found broken after opening the packaging, how do you advise I handle this?
We always try our best to make your customer 100% happy with their purchase. If any of the above circumstances happen, please contact customer service and we'll assist you in getting a resolution to the issue. Generally speaking, if the item was received as broken, we will accept a return for that.
Do you provide tracking numbers for after my drop ship order has been shipped?
Yes, you will get an email from us with the tracking number of your order. You can always log into your account to view tracking numbers.
I have a suggestion to the drop shipping program. Is it ok for me to let you know?
Your feedback is very important to us. The more you let us know, the better we can customize our drop ship program for you. Please email email@example.com with any feedback.
What is your return policy?
We do have a 30 day return policy to assist our customers on items in our diamond, gold and silver lines. We currently do not charge any restocking fee but if any customer have excessive returns we have the right to charge up to a 15% restocking fee. Shipping charge are not refunded. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return.
Do you have a store or showroom that I can come in and purchase or see your line?
No, we do not have a store. Existing customers with significant sales volumes can come to our office to see the line by scheduling an appointment with us.
Can I use your images on my website?
My customer wants to make a custom item based off a picture or sketch; do you service these requests?
Yes, we can make custom items. Please reach out to us to discuss this.
Will you re-size a ring bought from Infinite Jewels?
Yes, we can re-size a ring bought from us for a charge. Charges will be determined based on how many sizes up or down. You will have to mail us back the ring fully insured and we’ll send it back after the ring has been sized. You will have to pay for shipping back to you. Please see our shipping rates under shipping. Please allow 1-3 days after we get back the ring for re-sizing.
What are your business hours?
Customer service is open from 10:30am - 6pm EST Monday-Friday. You can email us 24 hours of the day. Emails are often replied even outside office hours.
Can you provide us with custom media?
Unfortunately, given the size of our catalog, it is impossible for us to create custom media for you. That being said, however, you are welcome to purchase any item to create your own content.
Do you offer technical assistance?
No, we do not offer technical assistance We do have full documentation on our help section. If any questions come up you can email us and we will try and assist.
Do all your items come with certification?
While we do carry some certified diamond jewelry, not everything is certified. Most of our jewelry (and most jewelry in general) is not certified. We typically get our products certified by the GIA/AGS/IGI only if the either there is a large single stone (e.g. an engagement ring) or multiple large stones (such as diamond studs or a heavy tennis bracelet). GIA specifically only certifies loose diamonds and we do not carry too much GIA inventory; but you will see some of our items are certified by the AGS and IGI. The reason why not everything is certified is because of the cost of doing so. If I certify one of our items that wholesale for $200, the new wholesale cost could be $300 depending on the style and number of diamonds, which in turn, would make our pricing not competitive.